We highly recommend that you call ahead and request an RMA# and advise us what you would like to send in for service. This is extremely beneficial to you in terms of partie (helps scheduling and can get docs ahead of time)
Ask for Kerri for an RMA and general instructions
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| This unit was not properly packaged at all. Styrofoam should not be used. If there is no choice the unit should have been placed in a bag, then put in the box. Styrofoam peanuts are not recommended as they are highly static. Any resulting damage will not be covered under warranty. The unit above had to be extensively cleaned before repair, resulting in an extra charge to the customer that was not covered under warranty. |
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| Poor Packaging | Putting two units in one box (no packing to separate Units). |
Damaged equipment (not covered under warranty) |
SHIPPING TIPS