When you are shipping a product to us for service, packing is very important. Please note that shipping damage on warranty returns, caused by improper packaging, is not covered. Here are some tips on how to pack your product.
Styrofoam is not recommended due to the likelihood of static electricity. If you have no choice, put the unit in a bag first, and then into the box. The unit shown below was packed in styrofoam and had to be extensively cleaned before repair, resulting in an extra charge not covered by the warranty.